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OUR EXCHANGE & RETURN POLICY
We accept return for any reason within the first 10 days of receiving your order, except for the following items: products with discounts.
If the reason you are returning the product is because of an untied bracelet or a bad handmade work you have 30 days after receiving your order to ask for a return. You have to send us a picture of the damaged product first to see if it is covered by the warranty.
Our products warranty does not cover items damage by: each person´s pH, weather conditions, misuse or/and products that had been in contact with cosmetics, solvents and excess moisture.
NO REFUND. Our quality control department processes all of our products; the Tootbatoot team verifies all items to be in perfect condition before shipping the product.
All returned or exchanged product must have a return number authorized and sent to you by our customer service department. This number must be on the outside of the package.
If you want to return a product you have to contact our customer service department -firstname.lastname@example.org- VIA EMAIL ONLY, to get your authorized return number which as mentioned above should be written on the outside of the package; our team will send you the address where to send the package too.
Any package without an RMA (return merchandise authorization) number on the outside will be refused by the shipping department and we will not respond by the shipping you had made. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
All return or exchange requests must be sent to us within 10 days after receiving your order, or 30 days if you want to use the products warranty. All merchandise must be returned in new condition, unused. All items must have their original packaging and labels. Attached to the product you must write a note with your name, shipping address, phone number, email, and reason of return. We do not reimburse any expense or cost for initial or return shipping.
NO REFUND ON YOUR CREDIT CARD OR BANK ACCOUNT. WE ONLY ACCEPT EXCHANGE OR STORE CREDIT.
OUR CANCELLATION POLICY
There are no charges for cancelling an order within 24 hours after placing it, but only if your product has not been shipped yet. If the order has been shipped, you cannot cancel the order.
GIFT CARD TERMS & CONDITIONS
Tootbatoot Gift Cards are sold in: $25.00, $50.00, $100.00, $200.00 and custom amount denominations; and are honored, just like cash, in online purchases on our website: www.tootbatoot.com. TootbatootGift Cards cannot be redeemed for cash unless required by law. If the Tootbatoot Digital Gift Card is lost, stolen, damaged or destroyed, the value of this gift card will not be honored or replaced without proof of purchase and proper identification. If the amount of your online purchase exceeds the total of the gift card, you will have to pay the difference. The Tootbatoot Gift Cards have no expiration date or dormancy fees.
BUY $100 GET 1 FREE BRACELET
Spend $100 or more and we will add one FREE bracelet to your order. Only one promotion applies per order. Deal will be automatically applied in your shopping card; you can choose your FREE bracelet between 4 different previously selected styles. This promotion is valid between December 8 to December 15, 2017 or while promotion product stocks last. There are limited quantities of each style.
DISCOUNT COUPON CODES
Each discount coupon code has a specified expiration date. The codes cannot be used in conjunction with other codes or with discount products; unless it indicates otherwise. Only some special codes can be used with discount products. Depending on the code, it can be used a limited number of times or in other cases the use of it is unlimited.